04:45 AM Aug 02, 2012
Under Comfort's rules, its taxi drivers are not allowed to turn
down a passenger's request to pay by credit card. But I have met drivers
who did.
One said he needed cash and did not accept card payment. He unwillingly swiped my card and said the transaction was not approved. I paid in cash, then called my bank to learn that my card payment went through.
I called Comfort's hotline and was told to wait three to five working days to hear from customer service. My request to have the driver turn back and return the money, which would have been easier, was rejected.
Comfort needs to resolve such issues flexibly and look into the matter of credit card payments. If, as drivers say, they get the money only after three days, then Comfort should find ways to compensate drivers so they do not reject these payment modes.
And passengers should always check with their bank when a driver says that payment was "not approved".
One said he needed cash and did not accept card payment. He unwillingly swiped my card and said the transaction was not approved. I paid in cash, then called my bank to learn that my card payment went through.
I called Comfort's hotline and was told to wait three to five working days to hear from customer service. My request to have the driver turn back and return the money, which would have been easier, was rejected.
Comfort needs to resolve such issues flexibly and look into the matter of credit card payments. If, as drivers say, they get the money only after three days, then Comfort should find ways to compensate drivers so they do not reject these payment modes.
And passengers should always check with their bank when a driver says that payment was "not approved".
04:45 AM Aug 02, 2012
Your report "Cash is still king for some retailers" (July 30)
stated that the rule prohibiting credit card transaction fees from being
passed to customers is in the contract that merchants sign with the
banks.
It costs 10 per cent more to pay a taxi fare by credit card and another 7 per cent in Goods and Services Tax on this extra charge. Drivers do not inform passengers about this, either.
It costs 10 per cent more to pay a taxi fare by credit card and another 7 per cent in Goods and Services Tax on this extra charge. Drivers do not inform passengers about this, either.
PS:
Using credit card to pay for taxi fare is good and bad.
Good is no need to bring more cash.
Bad is that the fee for using one is quite expensive.
Might as well use Nets or Ezlink which the fee is 30cents/transaction.
No comments:
Post a Comment